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Accessibility

Accessibility Statement

Last reviewed: 2 November 2026

A menu should work for every guest — including guests who use a screen reader, navigate with a keyboard, or need larger text. This statement explains how we approach that, where our responsibility ends and yours begins, and how to tell us when something isn't working.

Our commitment

MenuOnGo is committed to making its website and its menu technology usable by as many people as possible, including people with disabilities. We build accessibility into our code from the start rather than adding it afterwards.

The standard we build to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard most often used to judge whether a website meets the Americans with Disabilities Act (ADA).

Conformance status: partially conformant. This means that some parts of the content do not yet fully conform to the standard. We are working to close those gaps, and we say so openly rather than claim more than we can show.

What this statement covers

  • Our public website at menuongo.com.
  • The menu templates and technology we use to display published menus on the Pro and Full Service plans. We describe these as ADA-ready.

It does not cover the content restaurants add to their menus, menus on the Free plan, or third-party websites and services — see below.

Published menus are the restaurant's responsibility

Every published menu belongs to the restaurant that publishes it. The restaurant chooses and uploads the photos, videos and campaigns; writes, edits or accepts the descriptions — including AI suggestions; approves the translations; and sets the prices, allergen information, colours, fonts and layout. We provide ADA-ready templates on Pro and Full Service, but we cannot see or check what each restaurant puts inside them. Keeping a published menu accessible is entirely the restaurant's responsibility (Terms of Use, Article 12.3).

Free plan menus are not ADA-ready. They display ads. Outside Türkiye, these ads are supplied by a third-party ad network, which we do not control and which may not meet accessibility standards; in Türkiye, only MenuOnGo's own ads are shown.

What we do

  • Menus are delivered as real text, not pictures of text, with a proper heading structure.
  • Every interactive element can be reached and used with a keyboard and is labelled for screen readers.
  • Our default themes are designed for readable colour contrast, and text can be enlarged without breaking the layout.
  • Pages declare their language, so screen readers pronounce each translation correctly.
  • There are no time limits, no auto-playing sound and no flashing content in our templates.
  • Ads on Free plan menus are clearly labelled, and an ad that appears over menu content can be closed.
  • Video and animation on our website: animations that play by themselves can be stopped with the "Pause motion" control at the top and bottom of every page; if your device is set to reduce motion, videos don't play and a still image is shown instead; videos that start on their own are always silent; and whatever a video shows is also written out as text beside it.
  • How-to videos: every how-to video has a complete written, step-by-step guide on our website, in the same language as the video, that covers everything the video shows. The video is a visual version of those written steps and is labelled that way, so you never need the video — or its sound — to follow the instructions. Each video plays on its own page in our Help Center, linked from its guide, and never starts by itself. Its subtitles are part of the picture.
  • Videos with sound on our own pages never start on their own.
  • Support is given in writing (chat and email), which works well for many people who are deaf or hard of hearing.
  • We test with automated tools and by hand — with screen readers on desktop and mobile and with keyboard-only navigation — before major releases.
  • We do not use accessibility "overlay" widgets. We fix issues in our code instead.

Known limitations

  • Restaurant content: photos without a text description, videos or animations without captions or with flashing effects, text placed inside images, or custom colours with low contrast.
  • Ads on Free plan menus outside Türkiye: supplied by a third party and outside our control.
  • How-to video player: supplied by bunny.net, our video provider, and outside our control. The subtitles are part of the picture, so they can't be turned off, resized or read by a screen reader. The written guide next to each video on our website is always the complete version.
  • Print-ready files: PDF and image files generated for printing are designed for print, not for screen readers.
  • Third-party components: the payment page of our payment provider, the cookie consent notice and the support chat window are supplied by third parties. We choose providers that support accessibility, but we do not control their interfaces.
  • Third-party links and embeds: delivery platforms, maps, review sites and social profiles that a menu links to have their own accessibility.

Report a problem or ask for another format

If something on our website or on a menu we host doesn't work for you, please tell us — and if you can't read a menu, we'll work with the restaurant to give you the information another way. On request, we can also provide our legal texts in another format.

  • Chat: use the chat button on this site.
  • Email: info@menuongo.com

Please include the page or menu address and a short description of the problem. We reply within two days, during our support hours (every day, 9:00 a.m. to 6:00 p.m.).

For restaurants: keeping your menu accessible

  • Keep strong contrast between text and background — dark on light works best.
  • Never put words inside an image; type them as text.
  • Describe every dish in words, not only with a photo, and add captions to videos.
  • Keep videos and animations short, avoid flashing effects, and never put information only inside a video.
  • Don't let colour alone carry meaning — write "spicy" or "vegan" instead of only colouring it.

The legal part, briefly

This statement describes our approach; it is not a warranty or a certification that any menu, website or business complies with the ADA or any other law. The terms that apply are in our Terms of Use, Article 12. We review this statement at least once a year.